Privacy policy
Refund & Return Policy – Original Nordic
Effective date: 2026-01-11
At Original Nordic, we strive to provide high-quality products and a satisfying shopping experience. This Return & Refund Policy explains your rights and obligations when returning products.
1. Standard Returns
You have the right to cancel your order and return eligible products within 14 days from the day you receive them.
To exercise this right, you must notify us at marketing@originalnordic.com and return the items in their original condition.
Shipping costs for returns are the responsibility of the customer, unless the product was faulty or damaged upon delivery.
2. Products Not Eligible for Return
Some products are made or customized upon order and are excluded from the right of return, including:
Original Nordic Skincare Collection (creams and products printed or produced on demand)
Original Nordic Logo Collection (printed or customized items)
These items are produced specifically for you and therefore cannot be returned.
3. Refund Process
For eligible returns, refunds will be issued within 14 days of receiving the returned item.
Refunds will be made via the original payment method.
Original shipping costs are non-refundable, unless the product was defective or incorrect.
4. Defective or Damaged Products
If a product is defective or damaged upon delivery, please contact us immediately at marketing@originalnordic.com.
We will arrange a replacement or refund at no extra cost.
5. Contact
If you have any questions regarding returns or refunds, please contact us at:
Email: marketing@originalnordic.com
✅ Notes for Shopify:
This policy can be inserted into Shopify under Refund Policy / Return Policy
Make sure to specify products not eligible for returns
Complies with EU consumer rights while allowing legally correct exceptions