Frequently Asked Questions (FAQ)
Products & Delivery
What products do you offer?
We have carefully selected a range that combines sustainability, quality, and well-being. Here you will find climate-friendly textile products, natural skincare, safe children's products, creative hobby supplies, and plant-based supplements from recognized brands. Everything is chosen with consideration for both people and the environment.
Where do your products come from?
All our products are carefully selected and sourced exclusively from the Nordic countries or within the EU. We believe in supporting local and European manufacturers, ensuring shorter transport routes, higher quality standards, and a more sustainable business model in the spirit of Original Nordic.
What is the delivery time?
Your products are shipped directly from sustainable partners in Europe for a lower CO₂ footprint and freshness. Delivery: 5–10 business days (some are delivered faster).
What does delivery cost?
Shipping is automatically calculated in the cart based on your selected products.
- Denmark: 59 DKK – free delivery from 500 DKK
- EU: 59 DKK – free delivery from 800 DKK
- United Kingdom: 59 DKK – free delivery from 1,000 DKK
International delivery
We are happy to ship our Nordic products throughout Europe and the United Kingdom. All products are sent from sustainable partners in Europe with shorter delivery times and a lower CO₂ footprint.
United Kingdom 🇬🇧
Please note: UK VAT (20%) is charged by the courier upon delivery, which is standard for purchases from the EU after Brexit. For orders over £135 / 1,260 DKK, additional customs duties may also apply.
We recommend keeping orders under £135 to minimize delivery costs.
Do you have questions about shipping to the UK? Contact us at marketing@originalnordic.com.
Can I return an item?
Your satisfaction means everything to us. Should you wish to return an item or cancel your order, we will process your refund immediately, and the money will be back in your account within 5-10 business days. You will hear from us once everything is in order.
Products from Original Nordic Skincare and Original Nordic Logo Collection are produced specifically for you and therefore cannot be returned.
Ingredients & Safety
What ingredients do you use in your products?
We only use natural ingredients of the highest quality. All our products contain detailed ingredient lists on the product pages and packaging.
Are your products free from parabens and sulfates?
Yes, all our products are formulated without parabens, sulfates, and other harmful chemicals. We focus on pure, natural ingredients.
Where do the ingredients come from?
Our ingredients primarily come from Nordic sources and are sustainably harvested with respect for nature.
Are the products tested for allergens?
Yes, all our products are dermatologically tested and hypoallergenic. If you have very sensitive skin, you can do a simple test first: Apply a small amount to the inside of your wrist and wait 24 hours. No reaction? Then you are ready to use the product.
Can pregnant and breastfeeding women use the products?
Our products are generally safe, but we always recommend consulting your doctor before use during pregnancy or breastfeeding.
Storage & Shelf Life
How should I store the products?
Store products in a cool, dry place away from direct sunlight. Always close the lid tightly after use. Products such as oils, serums, essential oils, and oil-based supplements should always be stored in a dark, cool place, as sunlight can degrade natural ingredients and reduce their effectiveness.
How long do the products last?
Our products have a shelf life of 12-24 months unopened and 6-12 months after opening. See the product label for specific dates.
Our Values & Sustainability
Why Nordic and European?
Original Nordic is about authenticity, quality, and responsibility. By focusing on Nordic and European suppliers, we can:
- Reduce our environmental footprint through shorter transport
- Ensure high production and labor standards
- Support local craft traditions and sustainable businesses
- Guarantee traceability and transparency in our supply chain
We are proud to offer products that reflect Nordic design, quality, and environmental awareness.
Do you support charitable causes?
Yes! For every product you purchase from Original Nordic, we donate 2 DKK to Børns Vilkår (Children's Conditions). Børns Vilkår operates Børnetelefonen (The Children's Helpline) and HØRT (HEARD), where children and young people can receive free and anonymous advice. By shopping with us, you help make a difference for children who need help.
Our Partners
What is Original Nordic?
Original Nordic is a Danish company with a Nordic-inspired universe, offering creams made according to organic principles and organic sustainable clothing, produced with care for the environment and your skin.
What is Moomin by NordicBuddies?
Moomin by NordicBuddies is a Finnish company established in 2019, creating high-quality sustainable clothing with iconic Moomin designs. The brand was founded with a vision to bring nostalgic 90s characters to fashion-conscious young adults through Nordic design and an inclusive philosophy where everyone is buddies regardless of background.
What is Organic Konjac?
Organic Konjac is a Danish company that makes organic facial sponges from the konjac root. The sponges are soft, gentle, and perfect for daily cleansing and exfoliation. They are 100% natural, biodegradable, and gentle on sensitive skin. We also sell face masks and other organic skincare products, as well as cupping products.
What is Moi Mili?
Moi Mili makes handmade children's products such as canopies, blankets, and pillows, many of which are made from organic materials. Production is kept sustainable with a focus on natural materials and timeless aesthetics.
What is Hoooked?
Hoooked is a Portuguese brand offering sustainable yarn and crochet/knitting kits made from recycled textiles. Their products are perfect for creative projects and make it easy to create beautiful, handmade items with a clear conscience.
What is Canavita?
Canavita offers natural CBD oil – a plant extract created to bring calm and balance to everyday life. The oil is laboratory tested, free from harmful substances, and complies with all Danish quality requirements. Use a few drops under the tongue and experience a gentle, inner calm – perfect for both adults and children as part of a relaxing evening routine. CBD is a dietary supplement and not a medicine.
What is Zinzino?
Zinzino is a Norwegian supplement company with over 20 years of experience. They combine scientific research with natural ingredients of the highest quality. Their groundbreaking products are clinically tested and developed to support a healthy lifestyle through traceable, documented ingredients.
Where can I buy Zinzino products?
You can buy directly via this link: Zinzino Denmark. This way, you get original quality directly from the manufacturer.
Other brands
In addition to our main partners, we collaborate with several other Nordic and European brands within sustainable clothing, children's products, and well-being. All are carefully selected according to the same principles: quality, sustainability, and Nordic aesthetics.
Skincare & Well-being
What skincare and well-being products do you offer?
We offer creams and other skincare products made according to organic principles, including Organic Konjac sponges for gentle cleansing and exfoliation, face masks, and organic products for skincare. All products are carefully selected with natural ingredients that are gentle on the skin. Additionally, you will find cupping products – a traditional treatment method from Chinese medicine where cups create a vacuum on the skin to stimulate blood circulation and help release toxins and tension in the body.
Contact
Who do I contact with questions?
We are here to help! Write to marketing@originalnordic.com, and we will get back to you as soon as possible – whether it concerns your order, return, or other questions.